Keyspan TVI-200C TuneView for iPod classic 4G, 5G (Black)

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Product Feature

• Allows you to connect your iPod to a stereo or powered speakers using the line out jack, or connect your iPod to a TV using the S-Video jack
• Use the USB power adapter to charge your iPod from an AC outlet, or use the TuneView dock to sync your iPod with a PC or a Mac
• Browse and control your iPod with the LCD remote via a 2.4 Ghz radio signal that works through walls and floors from around the house
• Designed for use with 4G and 5G iPods with a dock connector, unit is backed by a manufacturer's 1-year warranty
• TuneView dock and TuneView remote are USB devices that can be updated via firmware updates that will add new capabilities to your TuneView system

Product Description

TuneView for iPod provides a new wireless way to manage your music throughout your house or office. TuneView for iPod consists of a universal iPod dock, 2-way RF remote with color LCD screen, a USB power adapter, audio and USB cables, and selected dock adapters. The TuneView dock may also be used to sync an iPod with a PC or Mac. The TuneView Remote is unlike any iPod remote you've used before. It features a color LCD screen that enables you to remotely view the contents of your iPod -- and it currently supports four languages (English, French, German and Spanish). Both the TuneView dock and TuneView remote are USB devices that can be updated via a firmware download (just like an iPod). Over time we will release firmware updates that add new capabilities to TuneView. The dock and remote communicate with each other via a 2.4 Ghz radio signal that works through walls

Keyspan TVI-200C TuneView for iPod classic 4G, 5G (Black) Review

UPDATE: I want to revise my review -- KeySpan did end up sending me a new unit that has worked flawlessly since. I sincerely apologize that I had not updated this review in so long. I had forgotten about it, so this update is coming seriously late, but better late than never. I am happy with the product.

--- ORIGINAL

I bought this product for my boat. The idea was to jack into the AUX of my boat's car stereo, have TuneView Dock plug into that, and remotely control the iPod out on the deck via the TuneView remote.

Initially it seemed to work fine. I even updated the firmware without a hitch. However, near the middle of the boating season for me (May-September), I noticed that the batteries housed in the unit (2 AA) started to rattle around, and if I shook it, they'd easily lose their connection, and the remote would go black.

I opened the battery door and looked a little closer. It appears that the actual housing for the AA batteries is physically larger than it should be, and and the battery terminals have the sole purpose of holding the batteries in place - and thus keeping the power source in tact. This is a pretty serious design flaw. What ends up happening is that over time, those slim metal terminals bend (its not like they are spring-loaded), and eventually the two AA batteries just jostle around in there and its up to the alignment of the moon and stars whether you end up getting power. I tried bending the terminals forward. This is a hack, and did not work in the end...as one of them just broke.

Here's my other issue with the unit: about a month after I had it, a black horizontal line showed up on the LCD and would not go away.

Now, here's my big issue with the company: Keyspan was purchased by Tripp Lite recently (2008). I bought the unit summer 2007. I *should* have contacted Keyspan immediately when I started to have issues...but I did not, and this is my fault.

I contacted Tripp Lite support and I was told that I could ship the unit to them at my expense, and if they thought I had dropped it, then they would simply return it to me. I explained that I felt the battery terminal issue was a design flaw, and I failed to see how that could ever be the result of dropping the unit, and they told me that "Past experience has shown us the bent battery terminals is sometimes a tale (sic) tale sign of the unit being dropped."

Given that, and the fact that I was 2 months past the 1 yr warranty, I did not ship it back. They indicated that if it was not in the 1 yr period, they were not liable to do anything anyway. I can understand that, and it is my fault for not taking more timely action, but still...I paid $170 USD for this thing, and now it is pretty much worthless.

One end of the battery terminals is a removable piece that I can probably re-inforce. The other side is soldered to the PCB, so I have fewer options there.

I felt compelled to post my experience here so others would be warned. I really feel the customer service at Tripp Lite could have taken the high-road here, but they chose not to. Your mileage may vary.

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